Authorization

Bidmeshk must authorize all returns before receipt. The product must be returned within 14 days of purchase. Authorizations are valid for 14 days. Return Merchandise Authorizations (RMAs) may be arranged by either phoning Bidmeshk Customer Services or contacting a Bidmeshk sales representative.

Unauthorized returns may be returned to the customer at the customer’s expense, destroyed by Bidmeshk at Bidmeshk’s discretion, or subject to additional charges without credit being issued to the customer.

Return Procedure

  • After obtaining an RMA, each return must include a cover letter with the following information:
  • Customer’s name, address, and account number.
  • RMA number.
  • Original PO number or original Bidmeshk order number.
  • Lot number and expiration dates where applicable.

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided the customer has obtained prior authorization from Bidmeshk if such products are in salable condition and suitable for restocking. Freight and restocking fees apply as noted below in the Restocking Fee Scheduled. The product must be returned within 30 days of receipt.

The following conditions will not be considered for return.

  • Products purchased more than 14 Days before return request.
  • Products considered hazardous materials.
  • Special or custom products made to customer specifications or sold as non-returnable.
  • Products returned in altered or damaged packaging or in packaging other than original packaging.
  • Refrigerated items.
  • Packs broken, breached, or damaged.
  • Items in unsalable units of measure where the product cannot be resold.
  • Returns prohibited by state law*.
  • Products with less than six months of shelf life remaining based on expiration dates.
  • Third-party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
  • Issuance of an RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

*Each state has individual food-related laws. All returns are subject to the approval of Bidmeshk.

Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, the customer is required to count all receipts before the customer accepts a delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original Box in the event inspection is required by the transportation company. The customer must notify Bidmeshk of any damages in transit or product shortages within two (2) business days of receipt. Bidmeshk shall not be obligated to process credit or arrange for product replacement.
Contact Bidmeshk Customer Service at 888-611-0078 or at Care@Bidmeshk.com and a Bidmeshk sales representative to report damages or shortages.

Products Shipped in Error by Bidmeshk

Customers must notify Bidmeshk of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Bidmeshk are freely returnable for full credit, provided that such returns are made within thirty (14) days of receipt.

Defective product

Defective products properly noted damaged products, and returns that are the result of a Bidmeshk error may be returned at Bidmeshk’s expense and for a full credit, subject to the other provisions of this policy.

Greater than 90 days not returnable unless expressly approved prior to receipt – contact your Bidmeshk Representative for additional information.